k1gane Privacy Policy

1Introduction & Scope

This Privacy Policy ("Policy") describes how k1gane ("k1gane", "we", "us", "our"), the operator of the online casino and sports betting platform at k1gane.net, collects, processes, uses, stores, and protects the personal data of individuals ("Players", "Users", "you") who access or use the k1gane platform, including its website, mobile interfaces, and all associated services.

This Policy applies to all personal data processing activities undertaken by k1gane in connection with the delivery of its gaming and betting services to Pakistani players and any other users of the Platform. It should be read alongside the Terms & Conditions and the Responsible Gaming Policy.

By registering an account on k1gane or otherwise providing personal data to us, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2Data Controller Information

k1gane acts as the data controller in respect of personal data collected through the Platform. As data controller, k1gane determines the purposes and means of processing personal data and bears responsibility for ensuring that all processing activities comply with applicable data protection laws and the terms of our international gaming licence.

For any data protection enquiries, subject access requests, or to exercise your rights under this Policy, you may contact k1gane's data team at: [email protected]. We aim to respond to all data-related requests within 30 calendar days of receipt.

3Categories of Personal Data Collected

k1gane collects personal data across several categories, each collected for a specific and documented purpose. The table below summarises the main data categories, examples of data points within each category, and the primary purposes for which that data is collected.

k1gane does not collect sensitive personal data such as biometric identifiers, health data, religious beliefs, or political opinions except where expressly required by applicable regulatory obligations.

4Legal Basis for Processing

k1gane processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between k1gane and the Player — including account creation, bet settlement, and payment processing — is carried out on the basis of contractual necessity;
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements — including anti-money laundering (AML) obligations, KYC verification, and responsible gaming mandates — is carried out on the basis of legal obligation;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement is carried out on the basis of k1gane's legitimate interests, subject to a balancing assessment ensuring those interests do not override Players' rights;
• Consent: Processing for direct marketing communications and non-essential cookies is carried out on the basis of your freely given, informed consent, which may be withdrawn at any time.

5How We Use Your Personal Data

k1gane uses the personal data it collects for the following specific purposes:

• Registering and maintaining your k1gane account;
• Verifying your identity and age (21+) through CNIC validation;
• Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and crypto channels;
• Settling bets, calculating winnings, and managing your PKR wallet balance;
• Detecting and preventing fraudulent activity, multi-accounting, collusion, and money laundering;
• Administering bonus offers, VIP programme benefits, and PSL promotional events;
• Providing customer support in English and Urdu through our 24/7 support team;
• Monitoring gaming patterns for responsible gaming intervention where indicators of problem gambling are detected;
• Complying with our obligations under international gaming licence conditions;
• Sending transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts;
• Sending marketing communications to Players who have opted in to receive them.

6Data Sharing & Third-Party Processors

k1gane does not sell, rent, or otherwise commercially transfer your personal data to third parties. We do, however, share personal data with carefully selected third-party data processors who provide services essential to platform operation, subject to data processing agreements that impose strict confidentiality and security obligations. These processors include:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing partners receive financial data necessary to process transactions;
• Game Providers: Licensed game studios and live dealer platform providers may receive session and gameplay data to the extent required to deliver their games;
• Identity Verification Services: Third-party KYC providers receive identity data to support CNIC verification and AML screening;
• Customer Support Platforms: Support tooling providers may process contact data to facilitate the delivery of customer service;
• Regulatory Authorities: k1gane may be required to disclose personal data to licensing authorities, law enforcement agencies, or financial intelligence units where required by law.

All third-party processors engaged by k1gane are subject to contractual data protection obligations consistent with international data protection standards.

7International Data Transfers

k1gane operates under an international gaming licence, and certain personal data processing activities may involve transfers of data to countries outside Pakistan. Where personal data is transferred internationally, k1gane ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or transfers to jurisdictions that provide an adequate level of data protection — to ensure that your personal data receives protection equivalent to the standards applied within the Platform.

8Data Retention Periods

k1gane retains personal data for the periods set out below, after which it is securely deleted or anonymised:

• Account and Identity Data: Retained for the duration of your account relationship with k1gane, plus a minimum of five years after account closure to satisfy AML record-keeping requirements;
• Transaction Records: Retained for a minimum of five years from the date of each transaction in compliance with anti-money laundering obligations;
• Session and Technical Data: Retained for up to 12 months for security and fraud investigation purposes, after which it is anonymised;
• Marketing Preferences: Retained until you withdraw consent or request deletion, plus a brief suppression period to honour opt-out requests;
• Support Communications: Retained for up to three years from the date of the last communication to support dispute resolution.

9Security Measures

k1gane implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure:

• AES-256 encryption for personal data stored at rest;
• TLS 1.3 protocol for all data transmitted between your device and k1gane servers;
• Two-factor authentication (2FA) available on all player accounts;
• Device fingerprinting and IP-based anomaly detection for real-time fraud monitoring;
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits by independent third-party security firms;
• Incident response procedures with mandatory breach notification timelines.

10Cookies & Tracking Technologies

k1gane uses cookies and similar tracking technologies to support platform functionality, security, and — where you have provided consent — analytics and personalised content delivery. The main categories of cookies used are:

• Strictly Necessary Cookies: Required for core platform functions including session management, login authentication, and security. These cannot be disabled;
• Functional Cookies: Support personalisation features such as language preferences and game lobby layout settings;
• Analytics Cookies: Used with your consent to understand how Pakistani players interact with the platform, enabling service improvements;
• Responsible Gaming Cookies: Track session duration and gaming activity to support the delivery of responsible gaming tools and alerts.

You can manage non-essential cookie preferences through your browser settings or through the cookie preference centre accessible within your k1gane account settings. Note that disabling certain cookies may impair platform functionality.

11Your Data Rights

As described in the summary section above, k1gane players hold rights in respect of their personal data including the rights of access, rectification, erasure, restriction, portability, and objection. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered account username and a description of the specific right you wish to exercise.

k1gane will respond to all valid rights requests within 30 calendar days. In cases of complexity or high volume, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day window.

Where a request is manifestly unfounded or excessive, k1gane reserves the right to charge a reasonable fee or decline to respond, providing written reasons for that decision.

12Changes to This Policy

k1gane reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform functionality, or data processing practices. Material changes will be communicated to registered Pakistani players via the email address on file and/or through a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the k1gane platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any changes, you must discontinue use of the Platform and contact support to close your account.

The current version of this Privacy Policy is always accessible at k1gane.net/privacy-policy. For any questions or concerns regarding this Policy or our data processing practices, please contact us at [email protected].